The out-of-hours agent, now taking photos of the fault.

On the last call, Raphael went to send a picture of the fault and it wasn't switched on. This is that gap closed — the live agent running against Installio's sandbox, embedded inside your own app chrome, taking photos.

• Embedded, not bolted on. No floating bubble in the corner. This is the Lorikeet SDK running inside Installio’s own app chrome — and our React Native SDK drops the same panel into your app, so the screen you are looking at is the shape of the real integration.
• Attach a photo, not just describe it. Tap the paperclip and send a picture of the leak. The agent reads the image alongside the message, so severity and parts come from evidence rather than adjectives.
• Feeds the same job note. Photo and transcript both land in the engineer's brief — see “What the engineer opens in the morning” in the main deck.